Returns

RETURN AND EXCHANGE POLICY
For returns, you must contact us within 30 days of receiving your products for an exchange or full refund. To be eligible for a return, your product must be in its original packaging, unused and in the same condition that you received it.

Please contact us at, hello@jessblack.ca, to initiate a return or exchange.

REFUND CONFIRMATION
Once your return is received and inspected, we will send you an email to notify you that we received your returned product(s).

A notification will be also sent in regards to your approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days. Please allow 5-10 business days for the refund to appear on your credit card bill.

RETURN SHIPPING

JessBlack is not responsible for return shipping costs; they are non-refundable. 
When shipping an product for a return, we recommend using a traceable shipping service or purchasing shipping insurance.

If this method is not used, we cannot guarantee that we will receive your returned product and we are responsible for lost merchandise. 

To return your product(s), please mail to PO Box 907, Boyle, AB, T0A 0M0.

Shipping time can vary.

DEFECTIVE OR DAMAGED GOODS
All products are inspected upon shipping.

If your item(s), however, is defective or damaged upon arrival,you must contact us at, hello@jessblack.ca, within the 30 days of receiving your item(s) for an exchange.

Thank you!

The JessBlack Team